Our online booking system provides the very latest book, track and trace capability with proof of delivery signatures appearing live on screen as they happen!
You can also download a range of management reports to help with your routine administration.
It may also please you to know that our control room is fully operational and manned 24 hours a day 7 days a week, where the staff will be happy to help with any aspect of our service.
All couriers are fitted with the latest GPS satellite tracking and navigation systems, helping us to provide even more accurate completion times and enabling us to use our resources to maximum effect, thus reducing the amount of waste mileage, and our carbon footprint.
Our control team use this technology to monitor our service levels and operate under strict guidelines to ensure services are maintained to the very highest standards!
At UDCL, every courier, employee and senior executive works towards one common goal, which is to provide excellence in all that we do! As such, our service levels are constantly monitored and we are proud to boast our most recent report shows a completion success rate in excess of 99%.
We believe a good supplier can only be judged by the way it handles adverse situations, which is why our customer service team is available to provide help and advice around the clock and on the odd occasion when things don’t go according to plan, you will find that our team of willing individuals will be happy to take ownership of the situation until the matter is resolved.